FAQ about Stackhero for GitLab cloud

Stackhero strives to always provide a recent and stable version of GitLab, ensuring access to the latest features and full capabilities of your GitLab instance.

GitLab is available in two editions:

• The Community edition, which is the free, open-source version of GitLab.
• The Enterprise edition, which is the paid version for advanced users.

Both versions are available on Stackhero. By default, your service will run on the Community edition. At any time, you can freely switch to the Enterprise edition by activating a button in the Stackhero dashboard. In this case, you will need to purchase a license from GitLab Inc., the company that sells these licenses.

Unlike traditional cloud providers, Stackhero doesn't limit the number of users!
You have your own dedicated instance, meaning you can host as many users, repositories, and data as your instance can support.
There is no limitation on our side.

Since Stackhero provides managed services, SSH access is not available. For any installation needs, please contact support to explore possible solutions.

Absolutely! Your instance has its own firewall where you can decide which IPs have access to which port in just 2 clicks.

We developed our own cloud software solution, making us entirely independent from cloud providers. We deploy this innovative solution directly on bare-metal servers, offering you exceptional performance and stability.

Stackhero is a French company operating under European and French laws.
Servers are located, depending on your choice, either in the European Union (France) or in the USA.
Backups are stored in the European Union.

Your service consists of multiple subservices. All of them run in containers within a virtual machine that is entirely dedicated to you.
This VM is completely private and isolated from other clients, providing a highly secure environment with very high performance.
It is hosted on a bare-metal server running Stackhero DC OS, our own Linux distribution.

We use disks that are physically connected to your instances.
We don't use network disks, unlike traditional cloud solutions, which are slow and costly.
This way, we ensure optimal performance and exceptional IOPS.

The issue with traditional backup systems is that files are saved at different time intervals.
Let's say you have 2 files, a.txt and b.txt. Your backup starts at 9 a.m. and finishes at 10 a.m.
The file a.txt will contain data from 9 a.m. and b.txt will contain data from 10 a.m.
This is common in backup systems and leads to significant consistency issues.

This is why we developed an in-house backup system that captures an atomic image of your instance at a precise moment.
Atomic in the sense that we can guarantee all files in the backup are captured at exactly the same time.
If your backup starts at 9 a.m., all files will have data from 9 a.m. You have a perfectly consistent and reliable backup.

Backups are initially sent to a dedicated server, which verifies and validates the data. Once these checks are approved, the backups are encrypted and archived.
Encryption uses ECDH and Curve25519 as part of the OpenPGP protocol, with a unique key generated for each backup.

At the start of each month, our system calculates the number of hours your services were operational, and a detailed invoice is generated.
You receive a single monthly invoice that consolidates all your services, clearly explained and easy to understand. Your accounting department will love it!

Stackhero's primary mission is to provide a platform that is easy to use, extremely reliable, and highly secure.
A key element in achieving this mission is the annual attainment of the ISO 27001 certification, a globally recognized quality and security label.
This certification, awarded following a rigorous audit conducted by an independent external body, attests to compliance with the strictest international standards in information security.